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  • 19 friends
  • 32 reviews

Livermore, CA

4/19/2011 1 Check-in Here

Fantastic service!  and very friendly.  in a world of snotty bankers, this was a refreshing, and pleasant experience.  They were all so very helpful and willing to get answers, even to questions that didn't really matter, just so satisfy my curiosity.   I am glad I am a customer, and highly recommend this place.

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  • Review from Katharine A.

    San Jose, CA

    9/18/2007

    I don't love Star One and I don't hate it.  I signed up back in the day when I worked in the South Bay.  

    My car loan is with them and I have a good % rate.  Thanks goodness that they finally let me deduct my monthly payment from my bank account.  I hate writing checks and they were forcing me too.

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  • Review from william c.

    • 0 friends
    • 21 reviews

    San Jose, CA

    1/19/2009

    I really love Star One as well, I have my home mortgage through them
    and I used there services constantly.

    Their rates on a variable Home Loan were significantly lower than
    elsewhere, yet provided great service. They need to use their
    web based mortgage application process better as they like to have mail sent to them personally, rather than through the web interface.

    Other than that nit, nice folks and good rates.

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  • Review from Lei P.

    • 1 friend
    • 75 reviews

    Sunnyvale, CA

    8/5/2010

    I have mixed feelings for Star One.

    I did a refinance on my house with Star One back in 2008 just before the market tanked. It took more than 45 days to close, and the loan officer assigned to my refinance, was rude and unhelpful, and apparently made mistakes on my loan docs. Luckily we caught the mistakes (yes, they were major ones - e.g. rate term and actual rate!) on the day of the signoff. So if we were still in 2008, I would give only 2 stars.

    However, that being said,  generally, Star One does offer very good mortgage rates, and below average closing costs, comparable to PenFed Credit Union, and they are local in the bay area, which is a plus.

    I never had a problem when I go into their Credit Union in Sunnyvale. Their staff is always friendly and very helpful there.

    Just recently, as the mortgage rates tanked, Star One allowed a rate modification to happen, which means if you qualify (you need to call to find out if you do), they will send you a document to adjust your rate, without need to re-appraise or check your financial status. It's a painless process that takes 7-10 business days. They do charge an amount between $500 and $1000 depending on the amount of your loan, but it's still less than a true refinance, and less headaches too. I was very impressed by their customer service for this and for them to offer a rate modification voluntarily, since their loans are not under Obama's refinance plan (i.e., not owned by Fannie Mae or Freddic Mac). For this I would give 5 stars, since this is a life-saver.

    I am proud to be a customer.

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